Last updated May 29, 2021
Full payment is needed to be done at the time of ordering an audit. We do not offer options to pay after audit delivery. In order to protect your customer rights and interests, we offer the following cancellation and refund options
Should you wish to cancel your audit within the delivery timeframe, you will be eligible for a 50% refund. Cancellation is only possible if you have already paid for an audit but have not yet received it.
Cancellation requests are accepted in writing only. Kindly contact your customer service contact to initiate a cancellation. Your cancellation will be approved automatically at the time when your email reaches our inbox.
Cancellation refunds are processed in 5 business days.
Refunds are only applicable if we failed to deliver your report within the specified timeframe. In that case, you will be eligible to request a 100% refund. Refunds are processed in 5 business days.
You are not eligible for a refund:
- during the report delivery timeframe – in that case, you can cancel
- after the report was delivered to your specified email address
- in case you are not satisfied with the audit results
- in case the audit cannot be delivered to the specified email
Please rest assured that our customer service team will do their best to make your auditing procedure smooth and effortless.